Terms and Conditions

These terms explain how Pillr works, what you are responsible for, and the rules that apply when you use the service.

1. Who these terms apply to

These terms are an agreement between you and PILLR SOFTWARE LTD, a company registered in England and Wales with company number 17330982, whose registered office is Rear Of 17 Plantagenet Road, Barnet, Hertfordshire, England, EN5 5JG. In these terms "Pillr", "we" and "us" mean that company.

These terms apply when you access pillr.org or use the Pillr social-post generation service, including through an AI assistant. By using Pillr, you agree to these terms. If you use Pillr for a firm or company, you confirm that you have authority to accept these terms for that organisation.

2. What Pillr provides

Pillr helps firms turn their website and supplied brand information into draft social posts, visuals, and schedule-ready content. You can review, edit, approve, publish, or schedule that content through the product.

Pillr is not a substitute for accounting, tax, legal, financial, compliance, or regulatory advice. You are responsible for checking that any content is accurate, lawful, suitable for your audience, and compliant with your professional rules before it is published.

3. Your account

You must provide accurate account information and keep your sign-in details secure. You are responsible for activity on your account, including content generated, edited, approved, published, or scheduled by anyone using your account, and by any AI assistant you connect to it.

Tell us promptly if you believe your account or a connected social account has been accessed without permission.

4. Your content and permissions

You keep ownership of the website content, brand information, prompts, generated posts, and uploaded material you provide or create through Pillr.

You give Pillr permission to process that content so we can provide the service, including reading your website, generating content, storing drafts, hosting media for publication, and sending approved posts to connected platforms.

You confirm that you have the rights needed to submit, generate from, publish, and schedule the content you use with Pillr. If that content includes personal data about other people, such as clients, you confirm that you are allowed to share it with us and with the providers named in our privacy policy.

How we handle personal data is set out in our privacy policy at pillr.org/privacy.

5. Social platform connections

If you connect LinkedIn, Instagram, or Facebook, Pillr uses that connection to publish or schedule content you approve, to show account information and performance figures, and to show you comments and messages and help you reply to them. If you turn on automatic replies, Pillr sends replies for you.

You are responsible for complying with each platform's own terms and policies. We cannot guarantee that a platform will accept every post, media format, or scheduled time.

6. AI assistants and connected sources

On paid plans you can let an AI assistant, such as ChatGPT or Claude, work on your Pillr account through the Pillr connector. An assistant you approve can generate, change, delete, schedule and publish posts and update your brand brain, and what it does counts against your plan as if you had done it yourself.

You are responsible for what you ask an assistant to do and for what it does on your account. Pillr tells assistants to confirm with you before a post is scheduled or published or an email is sent, but we do not control the assistant. Your use of the assistant is also subject to its provider's terms.

If you connect Gmail, an assistant can save drafts in your Gmail account and send them from your own address when you tell it to. A sent email cannot be recalled. You are responsible for the content of those emails, for who they are sent to, and for having the right to contact those people.

If you connect a source such as Gmail, Google Docs, Notion or Slack, or send notes to Pillr, you confirm that you are allowed to let Pillr read that material. Do not connect a source or send notes containing information you are not permitted to share with us and with the providers named in our privacy policy.

You can remove an assistant's access in that assistant's settings, and disconnect a source or a social account from Settings in your dashboard.

7. Subscriptions, credits, and billing

Paid plans, allowances, add-on credits, and billing intervals are shown at checkout or in the product. Payments are processed by Stripe.

Unless stated otherwise, subscriptions renew automatically until cancelled. You can cancel at any time from Settings → Account in your dashboard, with no notice period and without contacting us. Cancelling takes effect at the end of the period you have already paid for: you keep full access until then, and you will not be charged again. Cancelling stops future renewals but does not automatically refund past charges.

Allowances reset according to your billing period. Add-on credits may be subject to the limits shown when purchased.

8. Deleting your account

You can ask us to delete your account at any time by emailing info@pillr.org from the email address on the account. Deletion cannot be undone. Your projects, posts, brand brain, gallery and other account data are deleted, as set out in our privacy policy at pillr.org/privacy.

Unlike cancelling, deleting your account ends your Pillr plan at once. You are not charged for it again. There is no refund for the unused part of a billing period or for credits you have bought. Nothing in this section takes away a right to a refund that the law gives you.

Posts still waiting to be published are cancelled. Posts already published stay on your social accounts.

Deleting your account does not end or change a separate services agreement you have with us. That agreement continues on its own terms.

9. Acceptable use

You must not use Pillr to create or publish unlawful, misleading, infringing, abusive, spammy, or harmful content, or to impersonate another person or organisation.

You must not attempt to bypass security, rate limits, billing controls, platform rules, or technical restrictions, or use Pillr in a way that could damage the service for others.

10. Service availability and third-party services

We work to keep Pillr available, but the service may be interrupted for maintenance, incidents, provider outages, or changes made by third-party services.

Pillr depends on other providers for hosting, AI models, reading websites, publishing, connectors, analytics and payments, and on the social platforms and services you connect. The providers we use are named in our privacy policy at pillr.org/privacy. Their availability and rules can affect how Pillr works.

11. Liability

Pillr is provided with reasonable care and skill, but we do not guarantee that generated content will be error-free, suitable for every use, or accepted by every social platform.

Nothing in these terms limits liability that cannot legally be limited. To the extent permitted by law, Pillr is not liable for indirect losses, loss of profit, loss of business, reputational harm, or losses caused by content you approve, publish, or schedule.

12. Governing law

These terms, and any dispute or claim arising from them or from your use of Pillr, are governed by the law of England and Wales.

13. Changes and contact

We may update these terms from time to time. When we do, we will change the date at the top of this page.

If you have questions about these terms, email info@pillr.org.